Refund Policy

Within 7 days and 10% or less used

You are eligible for a full refund only when both conditions below are met:

• The refund request is submitted within 7 calendar days of the purchase date.
• 10% or less of the credits purchased in that order have been used.

When approved, the full order price will be refunded and all remaining credits from that order will be removed from your account.

Within 7 days and more than 10% used

If you submit the request within 7 calendar days but have used more than 10% of the purchased credits, you may qualify for a proportional refund based on the unused portion of the purchased package.

Credits already consumed represent completed AI processing and are not refundable. Any unused credits covered by an approved refund will be removed from your account. Taxes, payment-processing fees, bank fees and currency-conversion differences are excluded where applicable.

More than 7 days after purchase

If more than 7 calendar days have passed since the purchase date, the order is not eligible for a refund, regardless of how many credits have or have not been used.

Non-refundable items

The following items and amounts are not refundable:

Requests that violate our policies

Refunds are not available for credits used in requests that violate our Content Policy or Terms of Service, including attempts to create prohibited content, misuse another person’s image or bypass safety safeguards.

• A request blocked before generation should not consume a credit. If a credit was deducted because of a verified system error, contact support for review.
• Repeated attempts to bypass safeguards or submit prohibited content may be non-refundable.
• Serious or repeated violations may result in account restriction or termination.

This section does not limit any refund or consumer right that cannot be excluded under applicable law.

Duplicate or incorrect charges

Email support@aitwerk.io if you believe:

• You were charged more than once for the same purchase.
• The displayed amount differed from the amount charged.
• Purchased credits were not added after a successful payment.
• A payment was processed after a cancellation that should already have taken effect.
• A charge was not authorized by you.

Please include your account email, transaction ID, purchase date, charged amount and currency, and a description of the issue. Do not email a full card number, card security code, password, identity document or sensitive photo.

How to request a refund

Email support@aitwerk.io with the information below:

1. Use the email subject “Refund Request.”
2. Provide the registered email address for your AI Bikini Generator account.
3. Provide the order number or transaction ID.
4. Provide the purchase date.
5. Explain the reason for the refund request.
6. State whether any credits from the order have been used.
7. For a technical failure, include the relevant generation ID where available.

We may request reasonable additional information to verify the account, transaction and credit usage. Do not send your full payment-card number, password, identity document or sensitive photo.

Refund review time

We aim to review a complete refund request and, when approved, submit the refund to the original payment method within 7 business days.

The 7-business-day review period begins after we have received all information reasonably required to verify the account, transaction and eligibility.

Chargebacks and payment disputes

Please contact support@aitwerk.io before initiating a chargeback so that we can investigate duplicate, unauthorized or technically failed transactions.

Fraudulent or abusive chargebacks may result in account restriction, preservation of relevant transaction records and a formal response to the chargeback. This section does not prevent you from exercising any lawful payment-dispute right.

Misuse of the refund process

We may reject a refund request involving:

• False or misleading information.
• Repeated abuse of the refund process.
• Manipulated or falsified evidence.
• Creating or cycling through accounts to avoid restrictions.
• Payment fraud.
• Attempts to receive a refund while retaining or continuing to use the purchased benefit.

We may restrict accounts involved in fraudulent or abusive conduct. This section does not limit mandatory rights available under applicable law.

Changes to this Refund Policy

AI Twerk Generator reserves the right to update this Refund Policy prospectively. The policy in effect at the time of purchase will generally apply to that purchase unless applicable law requires otherwise.

Questions about a refund?